MCTS: Microsoft
Dynamics CRM 2013 Application course from Koenig Solutions introduces you
with the abilities of Sales Management in Microsoft Dynamics CRM that permit
you to manage and track the sales process from potential to close. This
training provides an insight on sales process information, and introduces the
tools that are accessible to examine and report on sales information. This
training also focuses on how an organization can take care of consumer
satisfaction through Microsoft Dynamics CRM in business processes. This
training provides an insight into all of the influential Customer Service and
Service Scheduling functionality capabilities. Moreover, this training guides
you throughout the process of working with customers.
Course Objectives:
·
Employ reporting functionality to achieve
insight into performance, trends, and identifying opportunities and potential
issues
·
Recognize why cases are the basic record type in
service management, and signify a single incident of service
·
Classify the key set of phrases, terms, and
elements to efficiently work with Customer Service Scenarios
·
Employ Queues to systematize and store Cases and
Activities that are waiting to be processed Perform Goal Management features to
create and track progress against target values for key performance indicators
Audience:
·
CEOs
·
Customer service representatives
·
Administrators
·
Office Managers
·
Sales representatives
·
Consultants
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